Our Why

We believe in the value of life – of every life.  Every decision we make in life, whether positive or negative, great or small, builds upon our story.  At Hope Health Care, we exist to inspire and encourage every person we serve – to insist that every day counts!

Our Vision

Do you know your why?  Your why is the purpose, cause, or belief that inspires you to do what you do. At Hope Health Care, we know our why.  Our why is about changing the way we look at the end of life. HOPE is not about changing the world.  It’s about making a significant difference in one small part of the world.  It is our vision to connect the dots in the post-acute world and assist those that we serve in direct and indirect ways, to see that the end of life is not something to be feared, but embraced.  It is our vision to understand, and help others understand, through the wisdom gained from serving others, we can actually understand the joys of living.  We accomplish this through the mechanism and power of hospice care.

Core Beliefs

We are an organization of caring individuals whose primary responsibility is to do the right thing in serving our patients and their families.

We understand, that at the core of our organization, we must place a high value on our team.

We believe and follow the highest of compliance and ethical standards.

We believe that to forge the most enduring relationships, we must develop value for others first.

We strive to treat all team members fairly and with respect while holding them to a high standard of accountability for performing their roles and duties and providing exceptional customer and patient service.

We are committed to a bright future for our team and those that we serve. We focus on growth, continuing education, best practices and innovation.

Our Dedication to Ethics & Integrity

Hope Health Care is dedicated to providing our patients, families, referral sources, partners, vendors and the general public with exceptional service and our team members with a safe and productive workplace environment.

Code of Ethics

  • Take personal ownership.
  • Be a faithful steward to those we serve.
  • Act professionally and play nice.
  • In everything we do, keep it legal.

Our goal is to assure and enhance the integrity of our team, processes and assets needed by all of the community stakeholders.

We believe that our continued viability and integrity depend on the protection of the critical things important to business:  our team members, physical assets, and our information.

We believe that our communication, internal controls, policies and procedures and best practices must continually adapt to the changing needs of our patients and their families as well as the objectives of our company.  The changing market place and avenues of revenue also need continual attention.

At all times, our team members shall recognize, observe, and uphold our patient’s rights and shall provide care to our patients in a manner that respects their rights and allows each patient the ability to exercise those rights.

We will provide care to patients regardless of their race, creed, color, religion, sex, national or ethnic origin, or other basis prohibited by law.  Our team recognizes and will observe each patient’s right to privacy and will respect the privacy and confidentiality of patient information at all times.

Leadership

Chad Higbee

BA, CHA, ACHE, Executive Director, Managing Partner, Co-Founder

Chad Higbee

BA, CHA, ACHE, Executive Director, Managing Partner, Co-Founder

Higbee, with more than 20 years of hospice specific experience is one of two founding members of Hope Health Care.

The majority of his experience; both in the administrative and business development areas, has served him well as he has led organizational growth with various companies.  He has multi-state, multi-site experience that allows him to see operations from a “30,000 foot view”.

He has been involved with the hospice community from a State level by serving on the Executive Board of The Hospice Association of Oklahoma from 1997-2000 in various roles:  Executive Member at Large, Vice-President & President.  He has represented Oklahoma as a NHPCO Council of States delegate. In 2017, Higbee was elected to the Executive Board of the Texas & New Mexico Hospice Organization.  He is a member of the NCHPP, Executive Member Section; the North Texas Chapter of the American College of Healthcare Executives; and the Dallas Area Gerontological Society.

He serves his community by participating as a member of the Rockwall County Library Advisory Board; at Lake Pointe Church as an Uprising youth ministry volunteer; a member of the Executive Committee for the 2016 Bond Proposal for the Rockwall ISD and as a high school sports radio broadcaster for Sportsgram Internet Network.

Higbee graduated from the University of Oklahoma with a BA in Journalism, with minors in Communication and History.

He has been married to Sheila for 27 years and together they have five children:  Evan (22), Lauren (20), Megan (19), Owen (16) & London (13).

Neville Govender

BS, R.Ph., Partner, Co-Founder

Neville Govender

BS, R.Ph., Partner, Co-Founder

Govender’s healthcare and entrepreneurial experience is broad and vast.  Govender began his personal healthcare experience with Presbyterian Hospital of Dallas as a Registered Pharmacist.

Govender and his brother Vernon; purchased from the founders – their parents, Rockwall based, Sunrise Home Health Services.  Sunrise Home Health Services along with Crest Home Health are located in four offices in the state:  Rockwall, Bedford, Sherman & Boerne.

He is a partner in Sunrise Primary Care, a Medicaid-based service that places caregivers in the homes of patients in order for them to avoid long term care placement.

Govender has several non-medical interests in companies including the Gym of Social Mechanics and 80/20 Hospitality.  80/20 Hospitality is the driving force behind such restaurants as HG Supply Company with locations in Dallas and Ft. Worth as well as Standard Service with a Rockwall Location.

Govender graduated from the University of Texas at Austin with a BS in Pharmacy.

He has been married to his wife Dana, who is a Physical Therapist for 19 years and together they have three children:  Cade (18), Seth (16), & Macie (13).

Vernon Govender

BBA, Partner

Vernon Govender

BBA, Partner

Steven Arze, M.D.

M.D., Medical Director

Steven Arze, M.D.

M.D., Medical Director

Following graduation from Austin College in Sherman, TX, Dr. Steven Arze began his journey into medicine in 1994 as an Emergency Medical Technician in the Emergency Department at Baylor University Medical Center. The following year he was accepted into medical school at Texas Tech University Health Science Center, as an American Heart Association Research Fellow, graduating with research honors. He completed his specialty training in Emergency Medicine at the Carolinas Medical Center in Charlotte, NC, in 2003 and he is a Fellow of the American Board of Emergency Medicine.

Dr. Arze has held numerous positions within the healthcare community including Medical Director of the City of Marshall Fire/EMS; Associate Medical Director & EMS Relations, Emergency Department, Baylor Medical Center at Garland, Medical Director of the EMS program at Navarro College and Medical Director of the Garland Fire Department.

He has served the Baylor Scott & White Healthcare system as the Chief Medical Officer / VP of Medical Affairs at Baylor Medical Center Garland; Chairman/Medical Director of the Emergency Medicine at Baylor Medical Center at Garland and Emergency Services Director of Quality and Clinical Integration for the Baylor Healthcare System. He currently serves the DFW medical community as VP of Clinical Operations for Integrative Emergency Services (IES), a physician group that serves several hospitals in the DFW area, as well as serving as the Medical Director for Hope Health Care.

He has travelled on Medical Missions Trips to Ghana, Kenya and Mexico. He has served as the Medical Director of HOPE Clinic, a Christian charity medical clinic in Garland and the Medical Director of Lakepointe Church First Response. Dr. Arze has served on the board of directors for Emergency Ministries, an EMS chaplaincy program offering spiritual support to first responders.

He has been married to his wife Karrie Ann for 23 years and together they have four boys:  Alex (19), Joseph (18), Joshua (9) & Caleb (7).

Locations and Service Areas

Hope Health Care is dedicated to best practices when it comes to a proactive approach to patient, family and referral source response times.

In times of an emergent situation, it is our intent and goal to respond within one hour after receiving notification.  Often times, we can respond and be physically available well within one hour.  It is understood that when the need arises, you need a quick response. We serve the DFW metro from our office in Garland, TX.  We are licensed to serve many counties in the State.  The following Counties, Cities and Towns in North Texas are the ones where we currently focus.

  • Collin County

    Allen, Anna, Blue Ridge, Carrollton, Celina, Fairview, Farmersville, Hebron, Josephine, Lavon, Lucas, McKinney, Melissa, Murphy, Nevada, Parker, Plano, Princeton, Prosper, St. Paul & Wylie

  • Dallas County

    Addison, Balch Springs, Cedar Hill, Cockrell Hill, Coppell, Dallas, Duncanville, Farmers Branch, Ferris, Garland, Glenn Heights, Grand Prairie, Highland Park, Hutchins, Irving, Lancaster, Mesquite, Richardson, Rowlett, Sachse, Seagoville, Sunnyvale, University Park & Wilmer

  • Denton County

    Bartonville, Argyle, Aubrey, Copper Canyon, Corinth, Corral City, Cross Roads, Denton, Double Oak, Flower Mound, Hackberry, Hickory Creek, Highland Village, Lake Dallas, Lakewood Village, Little Elm, Lincoln Park, Northlake, Oak Point, Providence Village, Roanoke, Shady Shores & The Colony

  • Ellis County

    Alma, Bardwell, Ennis, Garrett, Italy, Maypearl, Midlothian, Milford, Oak Leaf, Ovilla, Palmer, Pecan Hill & Red Oak

  • Hunt County

    Caddo Mills, Campbell, Celeste, Commerce, Greenville, Hawk Cove, Lone Oak, Quinlan, Union Valley & West Tawakoni

  • Kaufman County

    Combine, Cottonwood, Crandall, Forney, Kaufman, Kemp, Mabank, Oak Grove, Oak Ridge, Post Oak Bend City, Rosser, Scurry, Talty & Terrell

  • Rockwall County

    Fate, Heath, McLendon-Chisholm, Rockwall & Royse City

  • Tarrant County

    Arlington, Bedford, Benbrook, Blue Mound, Colleyville, Dalworthington Gardens, Edgecliff Village, Euless, Everman, Forest Hill, Haltom City, Hurst, Keller, Kennedale, Lakeside, Lake Worth, North Richland Hills, Pantego, Pelican Bay, Richland Hills, River Oaks, Saginaw, Sansom Park, Watauga, Westworth Village & White Settlement

Testimonials – In their own words

Hope Health Care considers the compliments and kind words of those we serve as our most valued trophies.  Take a moment to read what others are saying about Hope Health Care and the care that our team provides.

“I’m so glad that my doctor got me in touch with the good people at Hope. They made this hard time much easier. I really appreciated the fact that Patricia and the rest of the nursing team were able to get my pain under control really quickly. I was having a lot of pain while going through treatment. I really missed simple things like taking rides in my truck and eating a good hamburger. I’ll never forget that during one visit to my house, Patricia drove to the closet Tex-Mex restaurant and picked up some tacos. Those were the best tacos! Thanks to my friends at Hope Health Care, they have taken care of me and after I’m gone, they’ll continue to help take care of my family.”

— James H. (Cancer patient)

“I’ve been dealing with pain for quite some time. I have a really rare form of cancer and it’s come on so quickly. The pain had been intensifying until Patricia was able to get some new medications that have done the trick. I feel better than I have in a long time! I love visiting with Julie and getting help from Denise. I don’t know what I’d do without them! I’d probably not be able to stay here at home without their help.”

— Grace R. (Cancer patient)

“I don’t know what we would have done without you all coming in and taking care of my brother! You all are angels! Thank you so much for the wonderful care given to him. You just add so much. Thank you.”

— Linda A. (Sister to Alzheimer’s patient)

“Hey, I just wanted to let you know that your team is doing great taking care of our residents! Our Nursing Manager loves your company! I’m so glad that you are working with us in our facility! Thanks again!”

— Local Nursing Facility Administrator